My 8 year old RM Williams boots ... were beyond worse for wear, but they now look new. The service was the best part of this, hands down, with everything sorted in a few minutes... Highly recommended
Michael, Melbourne
Easy, reliable RM Williams boot repairs
As authorised RM Williams boot repairers, we take care of thousands of pairs each year and use original RM Williams parts in our work. Our craftsmen have kept trusty RMs doing what they do best since 1955. And with our free and convenient shipping service, it has never been easier to get an RM Williams repair by Australia’s best craftsmen.
Free Shipping
Order online with free packaging and shipping to and from our workshop
Quality
Have your boots repaired by Australia’s best craftsmen, trusted since 1955
Service
We care about you and your boots; your satisfaction is our highest priority
How it Works
1. Order Online
Answer a few questions to get an instant quote and complete your order.
2. Drop off
Drop your boots off at a local post office for free packaging and shipping to us.
3. We repair
A team of experienced craftsmen will carefully repair your boots.
4. We return
We'll deliver your repaired boots to you, wherever you are in Australia.
Popular RM Williams Boot Repair Services
If you are looking for an RM Williams boot service, then you have come to the right place. As official repairers, we offer a comprehensive range of services to ensure your RMs offer the many years of reliable, comfortable wear for which the boots are famous. Here are some of the most popular services we offer.
Soles
The soles of RM Williams boots gradually wear down until the stitching comes undone or the soles tear and develop holes. Eventually, the soles start letting in water and harder-to-repair parts of the boots are worn into.
We repair soles or replace them — with original RM Williams full-length soles or else half soles that extend back to about an inch before the heels. We also protect leather soles, with metal toe plates and thin non-slip rubber overlays.
Learn more about our RM Williams resole service.
Heels
The heels on RM Williams boots tend to wear down at the rear. While the damage may seem harmless, worn heels can affect the wearer's balance and posture and eventually cause foot problems.
We re-heel boots with original RM Williams heels. While most boots need only the rubber heel caps replaced, we also repair or replace the leather heel stacks above them.
Elastic gussets
Elastic gussets contribute to RM Williams boots much of their signature design and extraordinary comfort. But over time, gussets lose their elasticity, leaving boots loose around the wearer's ankles.
We replace worn elastics with original RM Williams replacement elastics that we custom-cut and carefully stitch into place, following the original stitching lines.
Inner linings
The linings in RM Williams boots bear the pressure of feet moving around within and pressing up against the uppers. With enough wear, linings begin to develop holes and tear — mainly around the toes and behind the wearer's feet.
We install leather patches to repair torn linings around toes and we reline the boots around the back with new leather.
Cleaning / restoration
The leather uppers should be regularly maintained to prevent the creases, cracks and tears that form when leather becomes dry. We clean and condition uppers to remove accumulated dirt and stains and nourish the leather.
We polish leather to buff out light scuffing and give it a healthy sheen. When the leather is torn or cracked, we repair it with patches and special fillers. If the leather is severely discoloured, we recolour / refinish it.
Stretching
RM Williams boots are known for the extraordinary comfort that comes from the leather gradually moulding itself around the unique shape of the wearer's feet — but this happens slowly and is often painful.
We use special equipment to mechanically stretch the leather. If your boots feel a little small or stiff, and you would like to accelerate the process of wearing them in, then a stretching service can help.
Pull tabs
The double pull tabs on RM Williams boots ensure that the boots can be worn and removed without damaging their structural integrity.
When the pull tabs are torn or missing, we replace them with original RM Williams pull tabs in the same colour and style.
Insoles
The insoles in RM Williams boots are made to offer comfort and resistance against odour, heat and humidity. But as well made as they are, the insoles gradually wear away.
We replace worn insoles with new RM Williams Comfort insoles and leather heel beds as well as custom-crafted leather insoles.
Other services
Don’t see the service you’re looking for? Learn more about our boot repair services or select the ‘custom quote’ option in our order form to have a member of our team review your requirements and confirm what we can do for you.
Quality RM Williams Repairs Since 1955
What our Customers Think
Here is some of the feedback we have received from customers whose RM Williams boots we have repaired.
Trusted by Luxury Brands
We are official repairers for some of the world’s premier fashion brands, including RM Williams.
Australia-Wide Service
SoleHeeled operates across Australia. No matter where you live, our free and easy 2-way shipping service has you covered.
- Sydney
- Melbourne
- Brisbane
- Perth
- Canberra
- Adelaide
- Hobart
- Darwin
And all regional areas ...
RM Williams Repair Examples
Repair Case Studies
Here are examples of RM Williams boot repairs and restorations performed by our team of experienced craftsmen, along with before and after photos.
Case Studies List
Recent Orders
Here is a list of recent RM Williams boot repair orders we have received from customers across Australia.
Considering an RM Williams boot repair?
Made by hand from premium materials, including a single piece of leather, RM Williams boots are built for utmost sturdiness and unparalleled comfort — which comes from the leather moulding to the unique shape of the wearer's feet.
In this way, RMs boots are more than just a fashion statement; they become uniquely yours. The thought of sending them to landfill in favour of a new pair becomes not only a waste but also an unthinkable slight against a trusty old friend. While well maintained RM Williams boots last generations, they need the occasional tune up to keep them doing what they do best.
The good news is that RMs are generally easier to repair than other boots. An RM Williams sole repair is reasonably straightforward because the boots have a "Goodyear welt" (i.e., a layer of leather between the soles and uppers) into which new soles can be stitched as needed. Likewise, the leather uppers are repairable, although this will sometimes require specialist work.
As always, prevention beats cure:
If the leather uppers are not regularly maintained, by cleaning and conditioning them, then the leather will start to dry and eventually deteriorate, causing visible cracks and tears to form, especially around the toes.
Be sure to avoid letting any sort of wear go too far — if one part of the boots has been worn into (e.g. the rubber heel caps), the wear will eventually reach adjacent, harder-to-repair parts of the boots (e.g. the leather heel stacks above the rubber heel caps).
If you are not quite sure what sort of repairs your boots need, then select the ‘custom quote’ option in our order form to have a member of our team review your requirements and confirm what we can do for you.
Why use SoleHeeled for your RM Williams boot repair
Our RM Williams boot repair service is unparalleled in terms of quality, convenience and customer service.
Expert, authorised RM Williams repairers
We have offered RM Williams shoe repair services to generations of Australians since 1955. In fact, as official RM Williams recommended repairers, we are authorised to use original parts and have the experience to perform a comprehensive range of RM Williams restoration services that others simply cannot.
If you need an RM Williams resole, we use original RM Williams leather, rubber and combination (Dynamic Flex) soles. If you need an RM Williams heel replacement, we have available a complete range of RM Williams heels. And if the leather uppers have gathered gnarly scars or simply need some TLC, we have the expertise to perform top-quality RM Williams leather repairs.
With SoleHeeled, you can get a complete RM Williams refurbishment, through one easy and reliable service, without having to shop around for expertise.
Fast and easy RM Williams boot repairs, Australia-wide
We offer a free and convenient 2-way shipping service, making it easier than ever to get your RM Williams boots repaired by Australia's best craftsmen.
No matter where you are in Australia, simply order your repair online and then head to your nearest Australia Post office, where your boots will be packaged up and shipped over to us. Once repaired, we ship the boots back to your door. And we cover the cost of shipping, with tracking and insurance, in both directions.
We also turn around our work on RM Williams boots in a fraction of the time it takes other repairers — often counted in mere days, rather than weeks, and without any additional fee for a priority service.
Friendly, reliable customer service from experts in RM Williams repairs
Each year, we are trusted with RM Williams boot repairs by thousands of Australians — many of whom send us their boots for the first time. We understand that our business is built on the trust of these customers, and earning that trust through each and every customer interaction is something we take seriously.
It also helps that every team member at SoleHeeled is an expert in RM Williams boots, so you can rest assured that you will be getting reliable advice and your boots will be in the best of hands.
Frequently Asked Questions
All RM Williams products sold in Australia are covered by a warranty requiring them to be fit for purpose.
This warranty generally lasts for up to a year from the date of purchase, covers manufacturing defects in materials or workmanship, and entitles consumers to free repairs, exchanges or refunds. However, the warranty does not cover general wear and tear.
Warranty claims should be made directly to RM Williams or the retailer that sold the boots.
RM Williams boots are made of leather that will stretch as the boots are worn. In fact, the leather will stretch as much as it possibly can in gradually moulding itself around the unique shape of the wearer's feet.
However, this process can be slow and oftentimes painful. We offer a stretching service, which involves mechanically breaking in the leather and thus accelerating the otherwise natural stretching process.
The methods we use to fix scuffs on RM Williams boots depend on the type and extent of the damage.
We fix lighter scuffs using leather polishes or 'renovator' creams, which help to fill small gaps and restore some colour in those parts of the leather that are worn away.
While a standard polish service helps with the vast majority of scuffs, deeper gouges / scratches and severe discolouration require specialist leather work — generally involving leather filler products and a combination of sanding, buffing and recolouring / refinishing of the leather.
It's all very quick and easy — promise!
- Complete our online order form, where you'll be able to upload photos and describe the work you'd like done to the boots. You'll get an instant quote based on your selection and then choose to either proceed with an order or request a custom quote.
- Once we've reviewed your order, we'll email you instructions for getting your RM Williams boots to us. If you live in Sydney, you'll have the option to drop the boots off at our workshop. Otherwise, you'll be able to drop them off at a local Australia Post office, where they'll be packaged and shipped over to us for free.
- Once we receive your boots, we'll repair and return them to you by courier.
The time it takes to complete a RM Williams boot repair depends on the work required and the workload in the workshop when the boots are received.
We are generally able to complete basic repairs on RM Williams boots within 2-5 business days of receiving them at the workshop. This extends to 1-2 weeks for most specialist repairs and longer for more complex repairs and restorations.
If you will be using our free shipping service (rather than dropping off and picking up your boots at the workshop), then you should also factor in shipping time via Australia Post. This varies depending on your location, but generally takes no more than a few business days if you're in a metropolitan area and otherwise up to 5 business days (if you're in a regional or remote area).
Yes. As official recommended RM Williams repairers we are authorised to use original RM Williams parts in our repairs — including heels, insoles, pull tabs, and full-length soles (leather, rubber and Dynamic Flex soles).
Yes. We stock RM Williams cleaning, conditioning and polishing products, as well as a wide range of other leather care products. We'd be happy to ship these to you. Simply mention what you're looking for while completing our online order form (if you're also planning to get your boots repaired), or reach out (if you're not planning to get your boots repaired).
Once you submit your online order form, you'll be given a token that allows you to track everything online, throughout the process of getting your RM Williams boots repaired.
And whenever your boots are in transit (whether on their way to our workshop or back to you via Australia Post), you'll have a parcel tracking number and receive real-time shipping notifications by email.
Yes, you can drop off and pick up your boots at our workshop in Martin Place, Sydney provided that:
- You first complete your order online;
- You let us know (in the order form or by follow up email) that you'd like to drop off and/or pick up at the workshop; and
- We have emailed you a ticket that you'll need to print out and hand over at the workshop for ID and proof of payment.
About RM Williams
Born in the Australian outback, the RM Williams brand carries the name of its legendary founder, who began selling his ‘Elastic Side Boots’ in 1932, in Adelaide — where the boots are to this day crafted by hand from a single piece of premium leather for utmost sturdiness and comfort. The boots also represent a broadly recognisable fashion statement; one synonymous with not only timeless quality and country style but also the famous ‘can-do’ attitudes of hardworking Australians.