Thank you for visiting this website owned and operated by SoleHeeled (ABN 80 546 640 543). By accessing and/or using this site and related services, you agree to these Terms and Conditions, which include Repair terms and conditions (below), Site terms and conditions (below), and our Privacy Policy. You should review our Privacy Policy and these Terms carefully and immediately cease using the site if you do not agree to these Terms.

In these Terms, 'us', 'we' and 'our' are references to SoleHeeled.

Repair terms and conditions

SoleHeeled’s repair team employs some of Australia’s best repairers of leather goods, and is committed to providing excellent customer service.

We take great care in repairing customers’ items. We assess the condition of each item once it is in our possession and take reasonable and practical steps to repair it in accordance with the customers’ specifications.

We cannot assume responsibility for irreparable defects or guarantee the repair of defects that are not immediately apparent or clearly communicated to us prior to our receipt of the item. This particularly (but not exclusively) applies to suede and leather. Accordingly, we encourage customers to provide as much information as possible about the items and required repairs during the order / diagnosis process.

We cannot guarantee that attempted repairs will be successful and cannot be held responsible for damage caused to items as a result of repair processes. We will endeavour to communicate these risks to you provided they are reasonably foreseeable. Again, we encourage customers to provide as much information as possible about the items and required repairs during the order / diagnosis process.

Except to the extent disallowed by law, the services provided through this site are provided ‘as is’ with no acceptance of responsibility for any errors, omissions or inaccuracies in the information on this site — the provision of which will not constitute any representation, warranty or undertaking (either express or implied) that the information is correct or that the information is current and up-to-date.

We reserve the right to refuse services to any customer and reject any item.

If we are for any reason unable to complete a repair after an order is made, we will return the item to the customer if it has been received by us and issue a refund equal to the amount paid by the customer less shipping costs incurred by us in fulfilling the order.

If we do not receive an item at our workshop within thirty (30) days of a customer receiving a box from us, or we are unable to successfully deliver a repaired item to a customer (due to no fault of our own or the couriers we use) within thirty (30) days of completing the repair, then the customer forfeits any right to a refund or possession and ownership of the item, respectively.

We cannot be held responsible the loss of any buttons, ornaments or anything left inside pockets or any other part of the item in our possession.

Please inspect your items immediately upon receipt and notify us within 48 hours of any complaints, concerns or questions regarding our repairs. Except for zipper- and cleaning-related repairs, our repairs are guaranteed for a period of ninety (90) days. You may return the item to us during this period at your own cost, at which point we will attempt further repairs and then return the item to you at our own cost. If we find that the item is incapable of repair, we will issue you a refund up to a maximum of the amount you paid us for the repair and will not be held responsible for any other loss or damage (such as the cost of replacement or the cost of not having the item available to you for any period of time).

We cannot assume responsibility for loss of or damage to items while in transit. Please consider insuring your items upon shipping them to us.

By completing an order on this site, you are accepting these terms, which we reserve the right to amend from time to time. Shipping and repairs are also subject to our ‘Site terms and conditions’ and applicable FAQs, which we may also amend from time to time. Your personal information will be protected in accordance with our Privacy Policy.


Site terms and conditions

By accessing this site, you agree to be bound by these terms, which we reserve the right to amend from time to time.

Collection of information

We collect personal information about you in the course of providing our services, marketing them to you and otherwise for the purposes set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law — including parties located outside Australia. If you do not provide this information, we may not be able to provide all of our services to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

Accuracy, completeness and timeliness of information

The information on our site is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our site, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this site. You should monitor any changes to the information contained on this site.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this site or a linked site. You must take your own precautions to ensure that whatever you select for your use from our site is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the site (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the site updated. We are not liable to you or anyone else if errors occur in the information on the site or if that information is not up-to-date.

Linked sites

Our site may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked sites.

Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website ("Content").

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on these terms and conditions and, where applicable, as expressly authorised by us and/or our third party licensors.

Except as expressly permitted in writing by us, any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;

  • using this website to defame or libel us, our employees or other individuals;

  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;

  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.


To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Effective date: 13 November 2016