SoleHeeled offers convenient and affordable Colette Hayman handbag repairs by Australia’s best craftsmen, with free shipping to your door. This case study outlines how we recently repaired a customer’s Colette Hayman handbag.

Colette Hayman Handbag Strap Repair


Colette Hayman logo


Handbag shoulder strap repair

Customer Location

Helensburg in New South Wales

The handbag

This Colette Hayman handbag had multiple problems: the metallic ring to which the crossbody strap had been attached had gone missing as the leather loop through which it was attached to the bag had torn; and the strap itself had torn completely.

When this customer reached out to us for a free diagnosis/quote, we reviewed the photos she submitted and offered to replace the missing ring, repair the leather loop and repair the existing strap.

Replacing the missing hardware and leather loop

We sourced from suppliers a metallic ring that matched the original ring that had been lost and then used a fresh piece of leather to re-craft from scratch a leather loop to replace the existing that had torn. The shoulder strap now had secure hardware to which it could be attached. 

Repairing the torn strap

Having regard to the customer's budget and the likely difficulty of replacing the existing strap with a new strap that perfectly matched the existing in terms of texture and hardware, we repaired the existing strap — modifying the ends of the strap at the tear and then stitching the ends together, slicing them slightly in order to achieve as clean a finish as possible.

Have a Colette Hayman handbag needing repair or restoration?

Our experienced craftsmen have been trusted by not only generations of Australians but also local and international brands (including Canali and Versace) with the repair and restoration of designer handbags since 1955. If you have a beloved Colette Hayman bag in need of repair or restoration, ask us for a free diagnosis/quote by completing our online order form — where you can upload photos of the bag and let us know exactly what you would like done to it, or let us advise you on what the bag needs based on the photos.

SoleHeeled serves all of Australia through its free 2-way shipping service:

  1. Order online: Answer a few questions to get an instant quote and complete your order.

  2. Send your handbag: Drop your handbag off at a local post office for free packaging and shipping to us.

  3. We repair: A team of experienced cobblers will carefully repair your handbag.

  4. We return: We'll deliver your repaired handbag to you, wherever you are in Australia.

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