SoleHeeled offers convenient and affordable RM Williams boot repairs by Australia’s best craftsmen, with free shipping to your door. This case study outlines how we recently repaired a customer’s RM Williams boots.

RM Williams Boot Sole and Heel Repair


R.M. Williams logo


Boot sole and heel repair, and leather polish

Customer location

West End in Brisbane, Queensland

The boots

These classic RM Williams boots are among the toughest, most durable boots one can find anywhere in the world — carefully handcrafted in Adelaide, they are known to last generations and are beginning to enjoy almost heirloom status among Australian families. This particular pair had been worn for more than a decade, and was holding up reasonably well considering, but needed a full re-sole and re-heel to ensure it could continue to be worn for decades to come.

When this customer reached out to us for a free diagnosis/quote, we reviewed the photos he submitted and offered to replace the soles and heel with original RM Williams replacements and polish up the leather to help get it looking pretty much new.

Happy with the diagnosis/quote, the customer submitted an order and used SoleHeeled's free 2-way (Australia-wide) shipping service to send over his boots from Brisbane to our Sydney workshop.

Full re-sole and re-heel

We removed the existing heel blocks and soles before stitching a new full rubber sole covering the entire length of each boot. We then reattached the old heel block and applied a new rubber heel at the base before cleaning and recolouring to restore the entire heel block as well as the areas around the toes of each boot.

We used original RM Williams soles and heels in carrying out the re-sole and re-heel — as official recommended RM Williams repairers, we are one of a few remaining repairers authorised to do so. 

Leather polish / shine

The customer in this case had wisely maintained the leather upper on each boot by regularly conditioning the leather — as a result of doing so, the leather remained nourished and supple, whereas it could have become dry and begun to gradually crack and tear. So rather than a full restoration of the leather, we were able to lightly clean and then polish the leather to get it looking pretty much new.

It is worth noting here that quality leathers deserve ongoing care and attention. It really is best to condition the leather every couple of months to keep the leather looking and feeling fresh and supple. SoleHeeled stocks RM Williams' unique leather conditioners and polishes. Feel free to let us know if you would like us to send back a unit or two with your repaired boots.

Have a pair of RM Williams boots needing repair or restoration?

SoleHeeled is an official recommended repairer of RM Williams boots — one of a few remaining repairers in Australia. Our craftsmen are intimately familiar with RM Williams boots and what it takes to repair them, using authorised RM Williams replacements and products in their repairs. If you have a beloved pair of RM Williams boots in need of repair or restoration, ask us for a free diagnosis/quote by completing our online order form — where you can upload photos of the boots and let us know exactly what you would like done to them, or let us advise you on what the boots need based on the photos.

SoleHeeled serves all of Australia through its free 2-way shipping service:

  1. Order online: Answer a few questions to get an instant quote and complete your order.

  2. Send your boots: Drop your boots off at a local post office for free packaging and shipping to us.

  3. We repair: A team of experienced cobblers will carefully repair your boots.

  4. We return: We'll deliver your repaired boots to you, wherever you are in Australia.

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